Privacy Policy - 24 Grados Coffee

1. Information about the Data Controller

Name: 24 Grados Coffee
Location: Bogotá, Colombia
Email: 24gradossellers@gmail.com
Phone: +57 318 6221540

2. Personal Data We Collect

We collect the following information when you interact with our store:

• Identification Information: Full name, identification document

• Contact Information: Email address, phone number

• Shipping Information: Full physical address

• Payment Information: Card details (securely processed by payment gateways)

• Technical Data: IP address, device type, browsing behavior

3. Purposes of Processing

We use your data to:

• Process and manage your coffee orders

• Deliver products to your address

• Manage returns and warranties

• Send commercial communications (only with your consent)

• Improve our products and services

• Comply with legal and regulatory obligations

4. Legal Bases

The processing of your data is based on:

• Contract performance (purchase processing)

• Explicit consent (for marketing)

• Compliance with legal obligations (invoicing, records)

5. Sharing Information with Third Parties

We may share your data with:

• Logistics providers: For the delivery of your order

• Payment gateways: For secure transaction processing

• Competent authorities: When required by law

We never sell or rent your personal data to third parties for commercial purposes.

6. Data Security

We implement security measures:

• SSL encryption on our website

• Protection systems against unauthorized access

• Secure protocols for financial transactions

• Training for our staff on data protection

7. Data Subject Rights

You have the right to:

1. Access your stored personal data

2. Rectify inaccurate information

3. Cancel the processing of your data

4. Object to specific processing

5. Withdraw your consent at any time

To exercise these rights, please write to us at 24gradossellers@gmail.com

8. Cookie Policy

We use cookies to:

• Improve the shopping experience

• Remember user preferences

• Analyze website traffic

You can manage your cookie preferences in your browser settings.

9. Data Retention

We retain your data:

• Purchase information: 10 years (legal tax requirement)

• Contact details for marketing: Until you withdraw your consent

• Browsing data: 24 months

10. Minors

We do not collect data from individuals under 18 years of age. If we discover that we have collected information from a minor without parental authorization, we will delete it immediately.

11. International Transfers

Your data may be processed by cloud services based in other countries that offer adequate levels of protection according to international standards.

12. Changes to the Policy

We will update this policy periodically. Updated versions will be available on our website with the last modification date.

13. Contact

For privacy inquiries:

• Email: 24gradossellers@gmail.com

• WhatsApp: +57 318 6221540

• Business Hours: Monday to Friday 8:00 am - 6:00 pm

Last updated: August 13, 2025